Privacy Policy

1. name;
2. mailing or street address;
3. email address;
4. social media information;
5. telephone number and other contact details;
6. age;
7. date of birth;
8. credit card or other payment information;
9. information about your business or personal circumstances;
10. information in connection with client surveys, questionnaires and promotions;
11. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
12. information about third parties; and
13. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
    
    

1. 1. contact us through our website;
   2. receive goods or services from us;
   3. communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
   4. interact with our website, social applications, services, content and advertising; and
   5. invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

1. to provide goods, services or information to you;
2. to comply with statutory record-keeping duties that apply to accredited public-passenger vehicle operators in NSW (certain operational and safety records must be retained for minimum periods set by the Passenger Transport (General) Regulation 2017 (NSW))
3. for record keeping and administrative purposes;
4. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
5. to improve and optimise our service offering and customer experience;
6. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
7. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link)
8. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
9. to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

1. We use eCoachManager Ltd, a UK-registered company that provides cloud booking, quotation and fleet-management software for transport operators. It maintains offices (and data-centre presence) in the United Kingdom, Australia and Thailand.
2. eCoachManager acts as our data processor. It holds passenger names, contact details, itinerary notes and operational data solely so that MILNE can issue quotes, manage bookings, allocate vehicles/drivers and meet safety obligations.
3. Security & compliance safeguards
   
   1. data in the eCoachManager cloud is encrypted in transit (TLS) and at rest;
   2. access is role-based and protected by multi-factor authentication;
   3. the platform does not store credit-card numbers or other financially sensitive data (these go through a separate PCI-DSS–compliant gateway);
   4. we have a written data-processing agreement requiring eCoachManager to:
      
      1. handle MILNE data only on our documented instructions;
      2. employ technical and organisational measures equivalent to those required under the Australian Privacy Principles and UK GDPR;
      3. notify us promptly of any data breach; and
      4. delete or return MILNE data at the end of our contract.
4. Because eCoachManager’s infrastructure spans the UK and Thailand, your information may be transferred to, or accessed from, those jurisdictions. We rely on contract clauses, encryption and audited security controls to ensure the transfer is consistent with APP 8 (overseas disclosure).
   
   

Where you ask us to delete personal information, we will comply unless we are legally required to retain it, including for the statutory period mentioned in 4(b). After that period elapses, we securely destroy or de-identify the data.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: