When you step inside a MILNE Group Travel & Tours coach, you’re stepping into our whole ethos is one of genuine care, real respect, and safety standards that are never negotiable. And we don’t just say that because it sounds good, we say it because it’s true, and we’ve got the proof to back it up.
Safety isn’t something we mention on the side. It’s an obsession that guides every decision MILNE makes, every dollar we spend, and every single bus we put on the road. That’s exactly why we chose to invest heavily in EROAD, a system that gives us complete control and visibility over how every driver performs.
We didn’t just install EROAD to tick a box. We did it because we believe families, schools, aged care providers and government departments deserve better than the bare minimum. EROAD helps us deliver exactly that.
What is EROAD?
EROAD is a real-time driver behavioural monitoring system that keeps an eye on what’s happening behind the wheel, even when you’re not there to see it. Unlike operators who install basic GPS just to satisfy insurance providers, we went further.
EROAD gives us live, second-by-second updates of driver performance. Speed. Braking. Cornering. Harsh acceleration. Route tracking. It’s all logged, all visible, and all monitored by a dedicated, real experienced human at MILNE Group Travel & Tours, not just a system that beeps and gets ignored.
If your child is on board. If your elderly parent is heading to an event. If your team is travelling across state lines. You deserve to know they’re safe. That’s exactly what EROAD delivers.
Why We Chose EROAD, And Why It Makes MILNE Coaches Safer Than Anyone Else
We didn’t add EROAD because we were told to. We made the call ourselves, long before others even knew such systems existed.
To date, only two of Australia’s coach companies are known to have this system installed, and we are one of them. We add a few more layers of security and safety above it to make us the safest coaches in Australia.
Because when you’re obsessed with safety like we are, you don’t wait for problems to happen. You prevent them.
Here’s exactly how it works, and why MILNE Group Travel & Tours offers a level of protection that’s unmatched in Australian charter transport:
- Speed Monitoring with Real Human Oversight: If a driver goes even once over the speed limit, we know. A real person from our head office receives a live alert. We then contact the driver in real time. No delay. No ignoring it. No excuses.
- Harsh Braking and Acceleration Alerts: Sudden braking. Sharp turns. Quick take-offs. These aren’t just bad habits; they’re signs of distracted or careless driving. EROAD tells us the moment these things happen. We immediately check the context and take action if needed. You’ll never hear “we didn’t know” from MILNE Group Travel & Tours. The drive buddy feature shows the posted road speed and the actual speed on screen. It automatically alerts the driver when harsh driving (accel/brake/corner) is detected.
- Driver Scorecards Reviewed Every Week: We also have a driver leaderboard report that shows driver ratings based on overspeed and harsh events. With this, we track driver behaviour scores every week across the entire fleet. We reward good drivers. We retrain or remove those who fall below our expectations. Because we don’t lower our standards, we raise them.
- Permanent Logs for Investigations: Every data point is backed by permanent log files and trip histories. If an incident occurs or a complaint is made, we don’t “look into it” like other companies. We pull the records, analyse what happened, and follow through. Fast.
- Prevention of Dangerous Driving Before It Becomes a Risk: Most companies wait for an incident, then react. We do the opposite. EROAD shows patterns. Small shifts in behaviour. A few over-speeding alerts here, a little harsh cornering there. That’s when we act, before it becomes a serious issue.
- Daily Reports Sent to Management: Our experienced team receives daily performance reports for every coach. If there’s an issue, we fix it fast. If there’s room to improve, we coach the driver. No guesswork. Just facts and action.
- Inspect on device: The system also provides a vehicle report that is detected via Ehubo2. However, we don’t just limit our inspection to this report. We do more than 35 inspection checks before every single trip, and the report is just a small part of it.
Why This Matters? Especially for School Groups, Seniors, and Large-Scale Events
MILNE Group Travel & Tours doesn’t take that gamble. We don’t just vet our drivers once; we vet them every single day they’re on the road, even after our rigorous training.
Guess what? EROAD is not even our full safety protocol. It’s just a part of it.
Give us a call today. One of our safety-focused specialists at MILNE Group Travel & Tours will walk you through everything, answer your questions, and show you exactly why no one else in Australia comes close.
